FAQs/

Why ANiMEAL's cat food is suitable for feline consumption? And can it be used as the main meal for my kitty?

If you are on the hunt for some purrfect cat food for your feline friend? Look no further than ANiMEAL's cat food formula! Trust us, your furry companion will be feline fine with this delicious and nutritious meal simply purrfect for adult cats who need a well-rounded diet This formula is the cat's whiskers because it's grain-free and has a single protein source. Plus, it's packed with superfoods to ensure your cat is getting all the nutrients they need. The primary protein source is fresh chicken meat, which is low-allergen and makes up a whopping 60% of the formula. Your cat will be clucking with joy! This formula also includes tasty taters, peas, and a whole bunch of other fruits and veggies to keep your cat healthy and happy. There's even salmon oil for those all-important omega-3 fatty acids. And we've added inulin (a source of FOS) for digestion and yucca schidigera to keep any unpleasant odours at bay. Remember, it's always best to introduce any new food slowly to avoid any tummy troubles. Start with a small amount mixed with their current food and gradually increase it over several days. And don't forget to check in with your vet before making any changes to your cat's diet, especially if they have any dietary requirements or health concerns.

If ANiMEAL's cat food is suitable for both kittens and senior cats?

ANiMEAL's cat food is also suitable for older cats! These ingredients provide a good balance of protein, carbohydrates and fats, and it is also a grain-free and low sensitivity formula which is important for a cat's health. Fresh chicken provides the protein needed for muscle growth and maintenance, as well as other easily digestible sources of protein. The grain ingredients come from potatoes and peas, which can provide energy for cats. There are also some fruits and vegetables such as mango, banana and tomato, which provide a variety of vitamins and minerals that help support overall health. The cat food contains glucosamine and chondroitin sulfate to help support joint health, as long as you feed your cat the right amount. However, for smaller kittens or if you have any concerns about your cat's digestive health, if you're unsure whether this cat food is suitable for your cat, we recommend consulting your veterinarian for dietary advice that is best for your furry friend.

How can I acclimatize my cat to ANiMEAL if my cat used to eat a different brand of food?

First things first, you don't want your kitty to have any tummy troubles, so it's best to introduce the new food slowly into their diet. Start by mixing a small amount of the new food with their current food, and gradually increase the proportion over a few days. That way, your furry friend can get used to the taste and texture without any issues. Now, we know you want to spoil your cat (who doesn't?), but it's important to keep an eye on their weight and overall health to make sure they're getting all the nutrients they need. And don't forget to store the food in a cool, dry place and always check the expiration date before serving it up. It's always a good idea to have a chat with your vet about your cat's specific nutritional needs. They can give you some expert advice on whether the food you're feeding them is appropriate for their age, weight, and health condition. So, go ahead and treat your kitty to some delicious food, but always remember to keep their health and wellbeing in mind.

Does the expiration date equal the edible period?

Here's the deal with pet food expiration dates. In theory, if you've kept your pet food stored correctly and haven't opened it, then it's safe to eat until the expiry date. But it's not a good idea to go for a one-year shelf-life bag of pet food if your furry pal is a slow eater. Unless, of course, you're confident in your storage skills!

How long does dry pet food stay good after the package is opened?

Unopened ANiMEAL pet food can be stored for 18 months; after opening, the best time limit is to eat it within three months, and remember to store it in a cool and dry place!

Is the ANiMEAL dried food vacuum-packed?

ANiMEAL food is not vacuum-packed. We know that fresh and delicious food is the key to you! We know you might be thinking "But wait, isn't vacuum-packing the way to go?" but trust us, nothing beats the taste of fresh, wholesome food. That's why we've gone the extra mile to make sure our food stays as fresh as possible for as long as possible! Our secret weapon? Specially crafted foil-lined bags that keep out any pesky oxygen that might try to sneak in and ruin the party. And don't worry, we don't just throw the food in the bag and hope for the best! We carefully control the amount of air left in each bag before sealing it up, so you can be sure that the food you're serving up is top-notch. Now, we know each bag might look a little different, but that's just because we're working hard to make sure every bite is equally fresh and delicious. We're passionate about providing the very best for your loved ones, and we hope you can taste the difference in every bite.

Why is the size or color of this food package slightly different from the previous one?

We wanted to let you in on a little secret about our ANiMEAL pet food. Sometimes, the colour, size, and shape may vary from batch to batch. But don't panic! The truth is, we use ingredients from all over the world, and the environment or location can affect the appearance of plants and animals. Even vegetables can have a glow-up depending on where they grow. And did you know that turkeys come in different shades too? We're not talking about fashion, we mean actual feathers! But we digress. The good news is, we never use any fake stuff to make our food look consistent. We believe in using natural, high-quality ingredients that are good for your furry friends. So you can trust that each batch is made with love and care.

Can my cat eat ANiMEAL cat food if it has allergies or other physical problems?

ANiMEAL is packed with all the good stuff your cat needs for healthy growth, from low allergens to high protein, moderate fat, and essential nutrients - it's the whole package! But hold on, before you go all in and fill up your kitty's bowl, remember that every cat is unique and has different dietary requirements based on their health needs. So, take it slow and steady, introduce the food gradually to avoid any digestive troubles. Plus, some cats may not be a fan of chicken or poultry fat, so it's best to watch out for any allergies or sensitivities. Don't worry, just consult with your veterinarian beforehand to ensure your kitty's safety and happiness.

Where does ANiMEAL pet food originate from and where are its ingredients sourced from?

ANiMEAL's awesome cat food is a Hong Kong brand sure knows how to pick 'em! Our fresh chicken comes all the way from the Netherlands, Belgium, and Germany - talk about a well-travelled bird! And their salmon? Straight from Norway, the land of the Vikings. But it's not just the meat that's impressive. ANiMEAL's dried tomatoes, dried mangoes, prunes, and dried bananas all hail from Europe too. They're like a little international party in every bag! You can rest easy knowing that ANiMEAL takes quality seriously. They make sure that every ingredient is top-notch and stable. So, feed your furball with peace of mind and watch them chow down in style.

Why does cat food use fresh chicken meat as a single source of protein, and why is it better?

According to the World Small Animal Veterinary Association (WSAVA) report on cat nutrition, cats require a diet high in easily digestible animal protein, with fresh chicken meat being a good source. A study published in the Journal of Animal Physiology and Animal Nutrition found that cat food containing higher proportions of chicken meat had a more balanced nutritional profile. Therefore, including extra high fresh chicken meat in cat food is crucial for meeting cats' nutritional needs, as supported by the WSAVA report and scientific studies. Fresh chicken meat is a high-quality protein source that is highly digestible and contains all the essential amino acids that cats need. Using it as a single source of protein eliminates the risk of food allergies or intolerances. However, a complete and balanced diet should include other essential nutrients to promote good health.

What does it mean when ANiMEAL's pet food stated: "certified by both AAFCO and FSSC 22000 food safety system"?

ANiMEAL's pet food is certified by both AAFCO and FSSC 22000 food safety system, it means that our product has met the standards set by these two organizations for pet food safety and nutrition. AAFCO (the Association of American Feed Control Officials) sets standards for pet food ingredients, labelling, and nutritional adequacy, while FSSC 22000 (Food Safety System Certification) sets standards for food safety management systems, including food processing and handling. Certification by both organizations indicates that ANiMEAL's pet food meets these rigorous standards for quality and safety.

Does ANiMEAL offer return and exchange services?

如果你是第一次透過我們的官網,ANiMEAL有「FurryFIRST保證」!只要你或你的毛孩對我們的產品不滿意,我們會全額退款,只要在收到訂單後的7天內,發電郵到 info@animeal.co 簡單說明原因,讓我們能更好跟進。

例如:收到訂單當天為2023年6月18日,最後發出退還電郵日期為2023年6月25日當天,並請於本公司團隊電郵回復後的兩天內,以順豐速遞寄回退換貨品,預付退貨運費。

請注意!如遇以下情況則恕我們未能為您提供退換貨:

_ 請把產品放回原包裝裡,並協助保留所有標籤。
_ 如果由收貨日期起計算超過7天,將無法退換貨品。
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_ 退貨建議使用可追蹤的順豐速運之運輸方式,以確保安全送達。
_ 退貨的運費由買家負責,拒絕簽收所有到付運費的退貨包裹。
我們很樂意為你提供退換貨政策,但ANiMEAL將保留拒絕退款的權利。政策可能會隨時更改,並會告知買家。
如果有任何問題或疑慮,請電郵到info@animeal.co聯絡我們,我們的團隊將盡快回覆